If you have been blocked or your chat has been banned, it could be because you were either using abusive language or were spamming inside the class. Any violation of established class decorum or expected learner behavior might result in being reported by the Educator, which then is reviewed by the Unacademy Learner Support team. Depending on the severity of the case, a ban or blockage can be imposed on you.

 

Getting banned can affect your access to the Unacademy platform. 

 

What should I do to avoid any ban?


 

What are the consequences of getting banned?

 

  1. If you are banned for the 1st time, the chat option during live classes will remain blocked for 2 days for you.

  2. If you are banned for the 2nd time in the last 30 days, the chat option during live classes will be remain blocked for 7 days for you.

  3. If you are banned for the 3rd time in the last 30 days, the chat option during live classes will be permanently disabled for you.

 

In normal spamming cases, you will be let off with a warning but in case the behavior continues, it will affect your access to the platform.

 

Hence, in order to have the best learning experience, always try to maintain decorum while attending a live class.  

 

If you feel you have been banned by mistake, please reach out to us through Unacademy Learner Support.

 

Please refer to the GIF for a better understanding.