What is Unacademy's 1:1 Live Homework Help feature?


The Live Homework Help feature enables Unacademy Learners with an ICONIC subscription to interact with Mentors on a 1:1 basis via an audio call to clear any doubt or to discuss any concept or exam strategy.


What is the difference between Ask a doubt and 1:1 Live Homework Help?

 

  • In 1:1 Live Homework Help, you will be able to pre-book slots to connect with Mentors live for an audio interaction and get help in clearing doubts and discussing exam strategy. Whereas, in Ask a doubt, you can submit specific questions to get a pre-recorded video solution created by our mentors. 

  • 1:1 Live Homework Help is available for ICONIC users only, while the Ask a doubt feature is available for everyone. 

  • The 1:1 Live Homework Help feature can be used for doubt solving, concept discussions, and exam strategy discussions, while Ask a doubt can only be used for doubt solving.

 

Where can I join a 1:1 Live Homework Help session?


You can join a 1:1 Live Homework Help session using the Unacademy Learner App for Android devices and the Unacademy Webpage. Unfortunately, this feature is not available on the iOS platform yet. 

Note - Ensure that your device time is set to GMT +5:30 or IST as any other setting may interfere with your session and may even prevent you from logging in.


I am an IOS user. How do I  join the 1:1 Live Homework help sessions?


iOS users can join their 1:1 Live Homework Help session through Unacademy web or any Android device.


What is the difference between Clear a Doubt, Discuss a concept and Discuss Exam Strategy?


1. Clear a Doubt: Get your questions and doubts cleared instantly. 

2. Discuss Exam Strategy: Discuss your exam preparation strategy and how to stay motivated.

3. Discuss a Concept: Speak at length with your Mentor about concepts with which you need help.


Is there a separate session time limit for Doubt, Concept, and Strategy sessions?


There’s no difference between the time limits for Concept, Doubt, and Strategy. Your session balance will be able to cover all of them. 

There are three types of session durations you can choose from (which will consume a different number of sessions):


  • An 8 minutes session duration with 2 minutes grace time - this type of session selection will consume 1 session.

  • An 18 minutes session duration with 2 minutes grace time - this type of session selection will consume 2 sessions.

  • A 28 minutes session duration with 2 minutes grace time - this type of session selection will consume 3 sessions.


How many sessions will I get?


In our Early Access Program, you will be credited with sessions on a prorated basis as per the no. of days left from the day of the launch of the Early Access Program till the end of your subscription.


ICONIC Subscription (in Months)

# of Sessions Allocated (effective from 1st June 2022)

3

48

6

96

9

144

12

192

15

240

18

288

24

384

36

576

48

768

60

960

72

1152

84

1344



For example, if the Early Access Program is launched on 13th July 2021, for a learner who purchased the Joint ICONIC subscription for 12 months on 13th January 2021 (before the Early Access Program was launched), a total of 96 sessions will be credited to their account (50% of the 192 sessions) which will be valid till 13th January 2022.

 

Note: 

  • The new session logic of 16 credits per month shown in the above table is effective from 1st June 2022. Any learner who purchased the subscription prior to the 1st of June 2022 will be given the difference in credits (16 - 7.5 = 8.5 credits) based on a pro-rata basis. 
  • For example: As on the 1st of June 2022, a learner who purchased the subscription on the 1st of April 2022 for 12 months has 10 months of subscription left and will be credited with 85 credits (8.5 credits per month x 10 months) in addition to the credits the learner received at the time of purchase.  
  • The corresponding 1:1 Live Homework Help session credits will lapse along with the expiry of the main subscription and any unused credits will not be carried forward to bonus subscriptions, renewed subscriptions, or extended subscriptions.


What happens to unused 1:1 Live Homework Help sessions at the end of the subscription period?


The 1:1 Live Homework Help session credits gained after purchasing the ICONIC subscription are only valid till the duration of your subscription. Any unused session credits from previous subscriptions will expire with the expiry of your subscription.


Until what duration can I see my Mentor’s availability?


You can check your Mentor’s availability for the next 7 days. However, you will need to update your app to view the same as this feature is only available on the latest version of our app.


How many hours/days in advance can I book a session?


You can book your 1:1 Live Homework Help sessions from anywhere between 60 minutes to 7 days in advance on the Unacademy app for Android, or up to 2 days in advance on the website. 


Where can I check the session balance?


On your 1:1 Homework Help Home, your session balance is highlighted.

 

How many sessions can I book at a time?


You can book multiple sessions at a time for different kinds of help you require.


If I don't join the session, will my session credits be deducted?


Yes. If you do not join the session at the scheduled time, the session credits would be deducted.


If I cancel a scheduled session, will I lose my session credits?


If you cancel a scheduled session 1 hour prior to the session start time, your session credits will not be deducted. However, if you fail to cancel a scheduled session 1 hour prior to the start time, your session credits will be deducted. 


Can 1:1 Live Homework Help sessions be booked on Sundays as well?


Yes, you can book a session on Sunday, if your Mentor is available.


Who are Mentors?


Mentors are former/current students of the top schools of the nation who have vast experience in helping aspiring students achieve their goals.

 

I want specific Mentors for Doubt Solving/Mentorship. Can I choose the Mentors from the list?


You can re-book a new session with any Mentor with whom you have already spoken and given positive feedback. On your 1:1 Live Homework Help home, you will be able to see the Book again option, which will let you book the same Mentors again.


I don't want the Mentor assigned. Can I change the Mentor for the session?


Mentors are automatically assigned to your session. However, you can choose to re-book a session with a mentor with whom you have previously spoken and given positive feedback.


Can I book consecutive sessions with the same Mentor?


Yes, you can book consecutive sessions with a mentor based on their availability. Each session can be of a maximum of 10 minutes (1 session), 20 minutes (2 sessions), or 30 minutes (3 sessions) depending on the session duration you choose. After which you and the mentor can start a new session to continue your discussion. Please note that this is not available for learners booking a session for the first time.

 

What do I do If my mentor is not available during my preferable time and I get a ‘no slots available’ error on my screen?

 

We are sorry to hear this! You can still book a session for 1:1 Live Homework Help, and you’ll be assigned a different mentor who is available at that time.


My Mentor is not available for re-booking. What should I do? 


A mentor of your choice might be unavailable. Please check again later, or try booking a session with a new mentor.

 

Can I re-book the same Mentor?


Yes, you can re-book the Mentors with whom you have previously spoken and given a positive rating. On your 1:1 Live Homework home, you will be able to see the Book again option which will let you book the same Mentors again.

 

When will the Mentor be assigned for a session?


You will get to see the assigned Mentor 30 mins before the start of the session.

 

How do I book a session?


Watch this video to understand how to book 1:1 Live Homework Help sessions.

How do I join my scheduled 1:1 Live Session?


Please follow the steps mentioned below to join a scheduled session 

1. Navigate to your 1:1 Live Homework Help Home screen or Planner.

2. Locate 'Live Session'.

3. Tap on it to join the scheduled session.


How can I cancel my session? 


Please follow the steps mentioned below to cancel your session:

 
1. Go to the 
1:1 Homework Help home screen.
2. Navigate to the 
scheduled session that you want to cancel.
3. On clicking it, you will be able to see the Cancel Session pop-up.


If you are facing any issues, please reach out to Unacademy Learner Support via the Unacademy app or website.

 

Whom and how to reach out if I face an issue during a Live Homework Help session?


Please reach out to Unacademy Learner Support via the app or website with more details about your issue, and we will help you resolve them at the earliest.

 

The Mentor hasn't joined the session even after 2 minutes from the scheduled time. What should I do?


We are very sorry that the Mentor didn’t join the scheduled session. This is not the kind of experience we want you to have. Do not worry, the session will be refunded back to your account. If you wish to speak with another Mentor, please book a new session.

 

The time was not sufficient for my discussion. Can I rebook a session? 


We’re sorry you feel that way! However, you can always re-book a session with the Mentor, with whom you have previously spoken and given a positive rating, by following the steps mentioned below 


1. Go to the 
1:1 Homework Help home screen.
2. Navigate to the 
Book again option.
3. Click on it and re-book the Mentor you wish to speak with again.

 

I wasn't satisfied with the response of the Mentor during the session. What’s next? 


We’re sorry to hear that you weren’t satisfied with your discussion with the Mentor. We would love to hear from you about what wasn’t up to the mark. Please ensure to register your feedback; it will help us improve your learning experience. 

 

Can I extend my time during a session with the same Mentor?


You are awarded 2 grace minutes to wrap up the conversation. Unfortunately, you cannot extend the duration of the session further after the grace period is over.

 

I want a refund for my session. Whom do I reach out to?


Please reach out to Unacademy Learner Support via the app or website with your session details. In case of any cancellations by Unacademy or a no-show by Mentor, the session will be automatically refunded to your account.