What is the Raise Hand feature?
The Raise Hand feature enables you to speak with an Educator regarding any queries or doubts you may have during a PLUS live class. The Raise Hand feature only allows audio interaction between a learner and an educator.
Here’s the entire process:
You may raise a request to speak with the educator during a PLUS live class by pressing the Raise Hand button.
The Educator will receive your request. Now, they can choose to approve or ignore your request.
If accepted, the Educator will send you an invite. Once you accept the invite, you will be able to speak directly with the educator regarding your query.
Both you and the educator will have an option to end the conversation.
Please note that the Raise Hand feature is available for the PLUS Live Classes only and on the web, iOS, and Android app.
How do I use the Raise Hand feature?
In order to use the Raise Hand feature, here are the steps you need to follow:
If you are attending a PLUS live class on the web:
a. Click on the Raise Hand icon on the vertical tab on the right-hand side.
b. Click on the Raise Hand button.
Refer to the GIF for a better understanding.
If you are attending a PLUS live class on the app:
a. Tap on the Raise Hand tab on the vertical tab on the right-hand side.
b. Tap on the Raise Hand button.
What do I do if I miss the Raise Hand invitation from the educator?
The Raise Hand invitation is valid only for 7 seconds, after that the invitation will expire. You need to be attentive in the class after you raise your hand.
In case you miss the invitation, the previous request will be dropped and you can raise your hand again.
How do I give microphone permission to use the Raise Hand feature?
If you are unable to use the Raise Hand option, please check if you have enabled microphone settings on your device.
Steps to give microphone permission on the web:
1. Give the microphone access to the Chrome browser.
2. Click on the lock icon and allow microphone permission.
If you are using the Raise Hand feature for the first time and your microphone is disabled, you will see a pop-up requesting the microphone permission. You may enable the microphone setting from there directly.
Steps to give microphone permission on the app:
If the microphone is not enabled for the Unacademy app, you will see this error message once you click on the Raise Hand button.
To enable microphone settings follow these steps:
Go to Settings on your Android mobile device.
Click on Apps and open the Unacademy app.
Check app permissions and allow audio if disabled.
Why am I not getting the Raise Hand feature?
1. The Raise Hand feature is available only to the Plus and Iconic subscribers in a live class. It will not be visible if you are watching a recording of a live class.
2. All Educators have the option to enable or disable the Raise Hand feature in a live class. If an Educator has disabled Raise Hand, no learner will not be able to use the feature.
If you have a valid subscription but still not getting the Raise Hand feature, please reach out to the Unacademy Learner Support team via the Help & Support widget provided on the app/web.
My screen got stuck after I accepted the invitation from the Educator. What should I do?
The possible reasons why your screen got stuck after accepting the Raise Hand request are:
a. Poor internet connectivity on your device.
b. Poor internet connectivity on the educator’s device.
If your screen is stuck, please check your internet connection and refresh the screen again. If your screen is still stuck, please reach out to the Unacademy Learner Support team via the Help & Support widget provided on the app/web.
How do I delete my Raise Hand request?
To take your Raise Hand request back, just click on the Lower Hand button.