What is Unacademy's 1:1 Live Mentorship feature?

 

The Live Mentorship feature enables Unacademy Learners with an Iconic subscription to interact with Mentors on a 1:1 basis via an audio call to discuss exam strategy. 

 

Where can I join a 1:1 Live Mentorship session?


Currently, you can join a 1:1 Live Mentorship session only through the Unacademy app (Android) and Unacademy web. This feature is not available on iOS as of now. 

 

I am an iOS user. How do I book 1:1 Live Mentorship sessions?


iOS users can join their 1:1 Live Mentorship session through the Unacademy website or an Android device.

 

What is Discuss Exam Strategy?

 

You can use the 1:1 Live Mentorship to discuss your exam preparation strategy and get the expert’s help in overcoming any challenges that you are facing/might face. 


How many sessions will I get?

 

Iconic Subscription Period

No. of Live Mentorship Sessions

1 month

06

2 months

12

3 months

18

 

In our Early Access Program, you will be credited with sessions on a prorated basis as per the number of days left from the day of the launch of the Early Access Program till the end of your subscription.

For example, if the 
Early Access Program is launched on 23rd Aug 2022, a Learner who joined Unacademy as an Iconic Learner for 2 months on 23rd July 2022, will get 50% of the 12 sessions (6 sessions) that are valid till 23rd September 2022.

Note: Session credits are provided based on the subscription end date on a pro-rata basis. Also, the 1:1 Live Mentorship sessions will lapse when the subscription duration ends.

 

What happens to unused 1:1 Live Mentorship sessions?

 

The 1:1 Live Mentorship sessions gained after purchasing the Iconic subscription are only valid till the duration of your subscription. When you renew/extend your subscription, you get a new set of 1:1 Live Mentorship sessions. In case there are any unused sessions from the previous subscription, they will lapse/expire when the subscription expires. Hence, they are not carried forward to the next subscription.

 

Where can I check my session balance?

 

On your 1:1 Live Mentorship Home, your session balance is highlighted.


Until what duration can I see my Mentor’s availability?


We understand your needs and hence, have decided to provide you visibility into your Mentor’s availability. You can view your Mentor’s availability for the next 7 days on the Unacademy app (Android) and for the next 2 days on the Unacademy website. 


How many days in advance can I book a session?


You can check and book available slots to schedule your 1:1 Live Mentorship session a maximum of 7 days in advance on the Unacademy app (Android) and a maximum of 2 days in advance on the Unacademy website.

 

How many sessions can I book at a time?

 

You are allowed to book multiple sessions at a time.

 

If I don't join the session, will my session credits be deducted?

 

Yes. If you do not join the session at the scheduled time, the session credits will be deducted.

 

If I cancel a scheduled session, will I lose my session credits?

 

If you cancel a scheduled session 1 hour prior to the session start time, your session credits will not be deducted. However, if you fail to cancel a scheduled session 1 hour prior to the start time, your session credits will be deducted. 

 

Can 1:1 Live Mentorship sessions be booked on Sundays as well?

 

Yes, you can book a session on Sunday if your Mentor is available.

 

Who are the Mentors?

 

Mentors are the former/current students of the top institutes of the nation or senior faculty members who have vast experience in teaching students. 

 

I want specific Mentors for Mentorship. Can I choose the Mentors from the list?

 

You can re-book a new session with any Mentor with whom you have already spoken and given positive feedback. On your 1:1 Live Mentorship home, you will be able to see the Book again option, which will let you book the same Mentors again.

 

I don't want the Mentor assigned. Can I change the Mentor for the session?

 

Mentors are automatically assigned to your session. However, you can choose to re-book a session with a Mentor with whom you have previously spoken and given positive feedback.

 

Can I book consecutive sessions with the same Mentor?

 

Yes, you can book consecutive sessions with a Mentor based on their availability. Each session can be of a maximum of 10 minutes (1 session), 20 minutes (2 sessions), or 30 minutes (3 sessions), depending on the session duration you choose. After which, you and the Mentor can start a new session to continue your discussion. Please note that this is not available for learners booking a session for the first time.

 

What do I do If my Mentor is not available during my preferable time and I get a ‘no slots available’ error on my screen? 

 

We are sorry to hear this! You can still book a session for 1:1 Live Mentorship, and you’ll be assigned a different Mentor who is available at that time.

 

The Mentor is not available for re-booking. What should I do? 

 

A Mentor of your choice might be unavailable. Please check again later, or try booking a session with a new Mentor.

 

Can I re-book the same Mentor?

 

Yes, you can re-book the Mentor with whom you have previously spoken and given a positive rating. On your 1:1 Live Mentorship home, you will be able to see the Book again option which will let you book the same Mentor again.

 

When will a Mentor be assigned for a session?

 

You will get to see the assigned Mentor 30 mins before the start of the session.

 

How do I book a session?

 

To understand how to book a session, please refer to this video

 

How do I join my scheduled 1:1 Live Session?

 

Please follow the steps mentioned below: 

 

1. Navigate to your 1:1 Live Mentorship homepage or Planner

2. Locate Live Session

3. Click on it to join the scheduled session

 

How can I cancel my session? 

 

Please follow the steps mentioned below to cancel your session: 


1. Go to your 1:1 Live Mentorship homepage

2. Navigate to the Scheduled session that you want to cancel

3. On clicking it, you will be able to see the Cancel Session pop-up

 

If you are facing any issues, please reach out to Unacademy Learner Support via the Unacademy app or website.

 

Whom and how to reach out if I face an issue during a 1:1 Live Mentorship session?

 

Please reach out to Unacademy Learner Support via the app or website with more details about your issue, and we will help you resolve them at the earliest.

 

The Mentor hasn't joined the session even after 2 minutes from the scheduled time. What should I do?


We are very sorry that the Mentor didn’t join the scheduled session. This is not the kind of experience we want you to have. Do not worry, the session credit will be refunded to your account. If you wish to speak with another Mentor, please book a new session.

 

The time was not sufficient for my discussion. Can I rebook a session? 

 

We’re sorry you feel like that! However, you can always rebook a session with the same Mentor whom you have previously spoken with and given a positive rating, by following the steps mentioned below:

 

1. Go to the 1:1 Live Mentorship Home page

2. Navigate to the Book Again option

3. Click on it and re-book the Mentor you wish to speak with again

 

I wasn't satisfied with the response of the Mentors during the session. What’s next? 

 

We’re sorry to hear that you weren’t satisfied with your discussion with the Mentor. We would love to hear from you about what wasn’t up to the mark. Please ensure to register your feedback; it will help us improve your learning experience. 

 

Can I extend my time during a session with the same Mentor?

 

You are awarded 2 grace minutes to wrap up the conversation. Unfortunately, you cannot extend the duration of the session further after the grace period is over.

 

I want a refund for my session. Whom do I reach out to?

 

Please reach out to Unacademy Learner Support via the app or the website with your session details. In case of any cancellations by Unacademy or a Mentor no-show, the session will be automatically refunded to your account.